Frequently Asked Questions (FAQ)

Some frequently asked questions from our users:

Where are the letters printed?
We use PostalMethods (USPS - United States) and L-Mail (Royal Mail - United Kingdom ) to print and deliver our letters.
What do the letter envelopes look like?
See below:

If you are using your own logo it will appear in place of Logo.
How long does it take until the recipient receives the letter (including postcards and braille letters)?
See table below:

Destination Delivery Time
United States 1 - 3 Business Days
Australia, China, France, United Kingdom ,Northern Ireland, Hong Kong, Japan, Republic of Korea (South Korea), Singapore and Spain 4 - 8 Business Days
Other Countries 6+ Business Days
- B/W Letters are printed and posted Monday - Friday
- Full Color Letters are printed and posted on Friday
- Postcards are printed and posted on Tuesday and Thursday
- Braille letters are printed from the United Kingdom
What is the quality of my printed letter?
Letters are printed on High Quality Paper (8.5in x 11in) in B/W or Full Color. Postcards are printed in full color (4.5in x 6.25in). Both using High Resolution Laser Printers.
I cannot preview my letter, why not?
  • Adobe Acrobat Reader is required to view your letter.
    Click here to Download
  • If you are using Internet Explorer as your browser and see the message "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...".
    To resolve: Click on Tools >>> Internet Options >>> Security >>> Custom Level and under Downloads enable "Automatic prompting for file downloads".
  • What does a Web Advertisement look like?
    See below:

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